255 R J Reynolds Tobacco Company Reviews and Complaints @ Pissed Consumer

Most helpful review

PissedConsumer955170 Nov 15, 2016

R J Reynolds Tobacco Company - Cigarettes Review

5.0

I have been smoking Newports for 25 years. I am telling you there are fake Newports in my city. First it was the hood stores now BP is selling FAKE NEWPORTS. You can feel the letters and stripes on the pack the symbol has gold trim the word BOX on the top is small......

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107 comments

PissedConsumer1602577 Nov 25, 2018 #1602577

I just bought a carton of fake cigarettes from Speedway in Lima, ohio. The packaging is sloppy, they taste like *** and they are not newports.

70 dollars for garbage. They make me *** The top of each pack of cigarettes doesn't line up.

2 0

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Featured

#955170

Product

R J Reynolds Tobacco Company Cigarettes

Reason of review

Bad quality

PissedConsumer2616722 of Elmhurst, IL Jun 17, 2021

Damaged products

Damaged products No response............................................................................

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#2616722

Location

Elmhurst, Illinois

New Reviewer

Beverly M Pgx Jun 15, 2021

Something is wrong with your cigarettes BIG TIME

1.0

I have purchased SEVERAL RJ Reynolds products including camels, lucky strikes, and Pall Mall. Whether someone is rewrapping them, or selling counterfeits, they're making people seriously sick. The packaging is off in major ways. For example, I have two packs of lucky...

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#2610451

Product

R J Reynolds Tobacco Company Cigarettes

Preferred solution

Stop people from killing people because they're rewrapping cigarettes illegally. This has put people in the hospital several times.

PissedConsumer2594396 of Dawsonville, GA Jun 07, 2021

Horrible cigarettes

1.0

I smoke Misty 120s. They break at the touch, You cannot put them out with out without them shredding. There are large sticks that you have to pull out before you smoke them. These are just some of the problems.

User's recommendation: Don’t purchase.

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#2594396

Location

Dawsonville, Georgia

PissedConsumer2560562 of Ruckersville, VA May 19, 2021

Never received an answer

1.2

I bought 4 cartons of Paul Mall Orange 100's over a short period of time. The cigarettes apparently were rolled to tight causing me to have to repeatedly light the same cigarette over &;;;;;;;;;;;; over it would not stay lit. It wasn't every carton but a total of 4 like I said in a short period of time. I was told by RJR over &amp;amp;amp; over they would send me replacement coupons which they never did over they would send me replacement coupons. I spent over $200 oncartRJRRJRrtRJRons. receive

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#2560562

Location

Ruckersville, Virginia

PissedConsumer2555413 of Ruckersville, VA May 16, 2021

Never received an answer

1.4

I bought 4 cartons of Paul Mall Orange 100's over a short period of time. The cigarettes apparently were rolled to tight causing me to have to repeatedly light the same cigarette over &;;;;;;;;;;; over it would not stay lit. It wasn't every carton but a total of 4 like I said in a short period of time. I was told by RJR over &amp;amp; over they would send me replacement coupons which they never did over they would send me replacement coupons. I spent over $200 oncartRJRRJRrtRJRons. receive

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#2555413

Location

Ruckersville, Virginia

New Reviewer

Judy D Equ May 14, 2021

Pall Mall

I bought a carton of Pall Mall Orange long and the cigarettes were not full and the tips keep fall off and burnt my sweater. It also burnt a rug because of them not being full. I just wanted you to know. It costed me $56.00 and they were awful. Thank you.

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#2552603

Preferred solution

Scouting fir cartons of Pall Mall orange longs

New Reviewer

Cyndi T May 02, 2021

Cigarette issue

4.0

My husband smokes camel 99's and when he opened a brand new pack he smoked the first one and when he went to smoke the second cigarette this is what he pulled out of the pack of cigarettes a tore up cigarette with tobacco at one end and none in the middle and tobacco at the end of the cigarette I am trying to include a picture so you can see what the cigarette looked like. Normally I don't complain but cigarettes cost way to much money and to get damaged cigs is not fair as much as they cost. Please explain as to why this happened. Thankyou customer Cyndi Telis 4016 Porter rd Lithia fl 33547 (813)601-**** cjtelis2021@***.com

User's recommendation: Would recommend to buy camel's.

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#2531548

Product

R J Reynolds Tobacco Company Cigarettes

Preferred solution

Let the company propose a solution

New Reviewer

Cheryl B Wxt Apr 27, 2021

Broken cigarette

3.0

I have smoked Pull Mall cigarettes for years and never had a problem until yesterday. I took a cigarette out of a pack and the entire cigarette was shredded down one side. It obviously had been caught in a making somewhere. I don't like that there place this is sent to is titled as it is, but it was the only place I could find to send this.

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#2523060

Location

Abbotsford, Wisconsin

Product

R J Reynolds Tobacco Company Cigarettes

Preferred solution

Let the company propose a solution

Companies Similar to R J Reynolds Tobacco Company

PissedConsumer2512601 of Golconda, IL Apr 20, 2021

1980 package pouch of Beechnut tobacco

I am asking if there is any chance that you would have an empty 1980's pouch of original Beechnut tobacco. I am making a shadow box for my Father that passed away in 1986. He was regular Beechnut tobacco chewer. Please see what you have, if available. If any cost involved, I will pay for the pouch. Thank you, Janice Reynolds

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#2512601

Location

Golconda, Illinois

PissedConsumer2467199 of Odenville, AL Mar 20, 2021

Misty cigarettes and quality control

1.3

I smoke Misty blue 120s. I have smoked for 65+ years and am 81. When I started to smoke these were quite enjoyable. The last 3 cartons I purchased have long pieces of sticks in them, break very easily, smell bad and smell fruity. What happened. What has happened to your quality control. They are pitiful. When I called your company and told them they said to bad, quit smoking them. Even your rep at the company was awful. Awful shame. Here is the scan number on one of your packages. 0 204343 *.

User's recommendation: Try a package before purchasing a carton.

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#2467199

Location

Odenville, Alabama

New Reviewer

Janette R Feb 05, 2021

While smoking a cigarette I found. Black hard particles in the cigarette

3.0

My lips swelled up I want a couple packs of cigarettes to replace the Misty long pack Please. Send. Pink. Misty Janette. Rauen 1540 N. Seminary. Ave. Apt. -C Woodstock. Illinois 60098 I have smoked. Misty. Pink. For. Years !!!!!!!!! Now. Misty. Blue for. Last 5 years. SO disappointed. !!!!!!!! Now I will be switching back to. Misty. Pink Please see you can make this right !!!!!!! I lived in. Florida. Tennessee . Arizona. 18. Years. And never had a problem. Now Back in. Illinois. Over. 18 years this last week a lot of problems with. MISTY. BLUE LONG. Please make this right. Send me some. Misty. Pink 815-276-****

User's recommendation: Yes after this is FIXED.

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#2408628

Loss

$40

Preferred solution

Let the company propose a solution

New Reviewer

Kurt A Myz Feb 04, 2021

No longer recieving coupons

1.4

No longer recieving coupons in the mail. I smoke Winston Light 100's. What's up? Cigarettes have gone up alot! Without help, it may be time to quit!

User's recommendation: Maybe time to quit smoking!

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#2407167

Pros

Over expensive now

Cons

You no longer send coupons

Loss

$40

Preferred solution

Price reduction

New Reviewer

Neil M Mee Dec 08, 2020

Cannot find Carlton 100 cigarettes for purchase

4.5

I cannot get Carlton 100 cigarettes at any of the local locations where previously purchased. When I questioned the Kroger service desk about this, I was told that 'Carlton 100' is no longer on the order form from their supplier. Any suggestions?

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1 comment

PissedConsumer2007056 Apr 27, 2021 #2007056

I can't find Carlton 120's why?

0 0

#2326807

Preferred solution

Let the company propose a solution

New Reviewer

Barry W Okf Nov 18, 2020

Change of camel 99 blues

I called complaint dept and told them I have been smoking camel 99 blues for many years and thought I had finally found my forever ciggarette and one day I bought them where I usually do and they were different package and taste...well the associate that I was speaking to said the box or look changed and that the flavor stayed the same and was real short with me..an after telling me that I'm 60 years old and have been smoking for 47 years I know when my ciggarettes don't taste the same ....why is this and now I can hardly find the older better ones anymore....

User's recommendation: If expecting same taste different look there wrong and they don't taste good anymore...

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#2290687

Loss

$18

Preferred solution

Let the company propose a solution

New Reviewer

Lanicea P of Muskegon, MI Nov 14, 2020

Uploading documents To Verify My Identity

A few years ago, for SEVERAL YEARS I was receiving Newport Coupons in the mail, Then they suddenly stopped. When I went online to try to get them back all if a sudden my y identity/age /name couldn't nbe verified. Last week I talked to a customer service representative...

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#2283124

Location

Muskegon, Michigan

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Diversity of Products or Services	2/5
Product or Service Quality	2/5
Value for money	2/5
Price Affordability	2/5
Customer service	2/5

R J Reynolds Tobacco Company

R J Reynolds Tobacco Company Overview

Rating Details

Contact R J Reynolds Tobacco Company Customer Service

R J Reynolds Tobacco Company - Cigarettes Review

Damaged products

Something is wrong with your cigarettes BIG TIME

Horrible cigarettes

Never received an answer

Never received an answer

Pall Mall

Cigarette issue

Broken cigarette

Companies Similar to R J Reynolds Tobacco Company

Marlboro

Kool Cigarettes

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Pall Mall

1980 package pouch of Beechnut tobacco

Misty cigarettes and quality control

While smoking a cigarette I found. Black hard particles in the cigarette

No longer recieving coupons

Cannot find Carlton 100 cigarettes for purchase

Change of camel 99 blues

Uploading documents To Verify My Identity

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Newport Cigarettes

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