R J Reynolds Tobacco Company Contact Information

  • (800) 341-5211

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Headquarters Address:

R J Reynolds Tobacco Company
401 N Main St
Winston-Salem, North Carolina 27101
USA

Social Networks:

Summary of R J Reynolds Tobacco Company Customer Service Calls

223 TOTAL CALLS
94% SUCCESSFUL CONNECTIONS
04:43 AVG CALL DURATION
24% ISSUES RESOLVED

Customers Contact R J Reynolds Tobacco Company to Ask about:

Payments and Charges:

  • “Expired coupon in Newport platinum”
  • “Coupons suck very loyalcust”
  • “Because I'm tied of bying cigarettes with coupons that are exspired i feel thats telling me the cigarettes are old to if this problem can not be resolved i will switch brands”

Product/ Service:

  • “The last 20 packs have had broken cigarettes”
  • “I have some antique light systems from RJ Reynolds company on the box it says systems 3 III. I was wondering how old are they and what is their worth at this on this day.”
  • “Poor quality”

Account:

  • “Need a representative to come by my business to set up new account”
  • “Account locked up”
  • “Password problem”

Shipping and Delivery:

  • “Cannot get the registration form to go thru”
  • “Didnt receive promised vape”

Refund:

  • “Refund”

Website/ Application:

  • “Can't verify my age”

Return/ Replace:

  • “I bought a carton of winston light 100s at rebel gas station and they were stale! I tried to exchange or return but they wouldn't do it for me! I wasted almost $70 on cigarettes i can't smoke and had to spend another $70 on a carton elsewhere!”

Cards:

  • “Trying to buy cigarettes online with my credit card”

Other:

  • “Camel crush silver”
  • “Bug in ciggarette”
  • “Newport Platinum lights 100”

R J Reynolds Tobacco Company Rating Stats

2.3 out of 5 stars
based on 82 reviews
See all 143 reviews reviews

Rating stats

  1. 31 reviews
  2. 17 reviews
  3. 15 reviews
  4. 11 reviews
  5. 8 reviews

Rating trend

About R J Reynolds Tobacco Company

Top 5 R J Reynolds Tobacco Company Services

Customer Care, Sales Representative

Top 5 Likes about R J Reynolds Tobacco Company

What they were like before, Response from the customer service rep, I like newports

Top 5 Dislikes about R J Reynolds Tobacco Company

Product kills people, New camel filters and 99s, Headache, Flavor, Coupon hassle

Summary

The R. J. Reynolds Tobacco Company is a tobacco company. It was founded by Richard Joshua Reynolds in 1875. The company headquarters is based in Winston-Salem, North Carolina, USA. The R. J. Reynolds Tobacco Company is a subsidiary of Reynolds American. It has the following brands: Camel, Doral, Kent, Pall Mall, and Newport. The company also manufactures private-label brands. They can be bought worldwide. The manufacturing operations and research-and-development facility are located in Winston Salem. The R. J. Reynolds Tobacco Company supports different youth tobacco prevention programs including the Boy Scouts of America. The company follows rules stated in the Voluntary Cigarette Advertising and Promotion Code.

R J Reynolds Tobacco Company reviews and complaints

R J Reynolds Tobacco Company is ranked 24 out of 236 in Cigarettes and Tobacco category

Area Served

USA

Payment Methods

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R J Reynolds Tobacco Company Stats

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