Contact R J Reynolds Tobacco Company

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Summary of R J Reynolds Tobacco Company Customer Service Calls

198 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
04:59 AVG CALL DURATION
9% ISSUES RESOLVED

Customers Contact R J Reynolds Tobacco Company to Ask about:

Payments and Charges:

  • “Expired coupon in Newport platinum”
  • “Coupons suck very loyalcust”
  • “Because I'm tied of bying cigarettes with coupons that are exspired i feel thats telling me the cigarettes are old to if this problem can not be resolved i will switch brands”

Product/ Service:

  • “I have some antique light systems from RJ Reynolds company on the box it says systems 3 III. I was wondering how old are they and what is their worth at this on this day.”
  • “Poor quality”
  • “I've been smoking camel wides since 1998 when you only could purchase it south of the Mason-Dixon line the brown box this morning I went to buy another pack of cigarettes and it's a Redbox now and there's nothing wides about the cigarettes”

Account:

  • “Account locked up”
  • “Password problem”
  • “Can verify my account”

Shipping and Delivery:

  • “Cannot get the registration form to go thru”
  • “Didnt receive promised vape”

Refund:

  • “Refund”

Website/ Application:

  • “Can't verify my age”

Return/ Replace:

  • “I bought a carton of winston light 100s at rebel gas station and they were stale! I tried to exchange or return but they wouldn't do it for me! I wasted almost $70 on cigarettes i can't smoke and had to spend another $70 on a carton elsewhere!”

Cards:

  • “Trying to buy cigarettes online with my credit card”

Other:

  • “Winston 100s red box”
  • “Upset you stoped making gold leaf. Your new products are too harsh on my throught”
  • “Because it keeps saying i entered invalid city, state and zip”

R J Reynolds Tobacco Company Rating Stats

2.3 out of 5 stars
based on 75 reviews
See all 131 reviews

Rating stats

  1. 28 reviews
  2. 15 reviews
  3. 14 reviews
  4. 10 reviews
  5. 8 reviews

About R J Reynolds Tobacco Company

Top 5 R J Reynolds Tobacco Company Services

Sales Representative, Customer Care

Top 5 Likes about R J Reynolds Tobacco Company

What they were like before, Response from the customer service rep

Top 5 Dislikes about R J Reynolds Tobacco Company

Product kills people, New camel filters and 99s, Headache, Flavor, Business acumen

Summary

The R. J. Reynolds Tobacco Company is a tobacco company. It was founded by Richard Joshua Reynolds in 1875. The company headquarters is based in Winston-Salem, North Carolina, USA. The R. J. Reynolds Tobacco Company is a subsidiary of Reynolds American. It has the following brands: Camel, Doral, Kent, Pall Mall, and Newport. The company also manufactures private-label brands. They can be bought worldwide. The manufacturing operations and research-and-development facility are located in Winston Salem. The R. J. Reynolds Tobacco Company supports different youth tobacco prevention programs including the Boy Scouts of America. The company follows rules stated in the Voluntary Cigarette Advertising and Promotion Code.

R J Reynolds Tobacco Company reviews and complaints

R J Reynolds Tobacco Company is ranked 23 out of 172 in Cigarettes and Tobacco category

Area Served

USA

Payment Methods

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R J Reynolds Tobacco Company Stats

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