Contact R J Reynolds Tobacco Company

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Summary of R J Reynolds Tobacco Company Customer Service Calls

163 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
05:10 AVG CALL DURATION
10% ISSUES RESOLVED

Customers Contact R J Reynolds Tobacco Company to Ask about:

Payments and Charges:

  • “Battery charger does not work”
  • “About new coupons in cigarette packs n what they cover!”
  • “Wouldn't scan my $3.50 off coupon at the store but would take my $2 off coupon”

Product/ Service quality:

  • “Poor quality”
  • “Complaint/product change”
  • “Broken cigarettes in pack”

Account:

  • “Account locked up”
  • “Can verify my account”

Refund:

  • “Refund”

Website/ Application:

  • “Can't verify my age”

Cards:

  • “Trying to buy cigarettes online with my credit card”

Other:

  • “Vuse vibe when will they go on sale”
  • “New formula of 99's”
  • “Can not find a product”

About R J Reynolds Tobacco Company

Top 5 R J Reynolds Tobacco Company Services

Sales Representative

Top 5 Likes about R J Reynolds Tobacco Company

What they were like before, Response from the customer service rep

Top 5 Dislikes about R J Reynolds Tobacco Company

Product kills people, New camel filters and 99s, Headache, Flavor

Summary

The R. J. Reynolds Tobacco Company is a tobacco company. It was founded by Richard Joshua Reynolds in 1875. The company headquarters is based in Winston-Salem, North Carolina, USA. The R. J. Reynolds Tobacco Company is a subsidiary of Reynolds American. It has the following brands: Camel, Doral, Kent, Pall Mall, and Newport. The company also manufactures private-label brands. They can be bought worldwide. The manufacturing operations and research-and-development facility are located in Winston Salem. The R. J. Reynolds Tobacco Company supports different youth tobacco prevention programs including the Boy Scouts of America. The company follows rules stated in the Voluntary Cigarette Advertising and Promotion Code.

R J Reynolds Tobacco Company reviews and complaints

R J Reynolds Tobacco Company is ranked 20 out of 143 in Cigarettes and Tobacco category

Area Served

USA

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R J Reynolds Tobacco Company Stats

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Number of Calls

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