R J Reynolds Tobacco Company
Reviews and Complaints
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Verified ReviewerWinston Rewards
Preferred solution: Full refund
User's recommendation: Good luck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gainesville, FloridaQuality Control
In the '80s I was employed by Pinkerton Tobacco at Corp Headquarters in Richmond, VA as Exec Secretary to VP of Sales. As such, I helped some 200 sales reps nationwide.
When Capri came out in test market the reps sent me cigarettes, points of sales (ashtrays, pens, etc). I've smoked them ever since though smoked the purple packs. Purple was discontinued and I had to change to magenta a few years back. When they were released nationwide I was able to get my mother in VT to smoke them.
I'm writing today due to a 4+ year issue I've had which I blame on quality control/inferior tobacco cuts.
More often than not there are chunks of black in the cigarette that don't burn. It must be removed and then re-lit. There's no bad taste/smell to indicate it's something foreign - it just won't burn through. It's annoying and embarrassing when out socially when I have to fix my cigarette.
It may seem an insignificant thing to you but to me it's important to voice my complaint. I enjoy my cigarettes and I want them to be right.
If I wanted to buy "seconds", I'd buy a stinky generic brand.
Thank you for your time reading my complaint, and I thank you in advance to responding to my specific issue. I'd prefer not to receive a generic "canned" reply.
Jean Williams Turner
User's recommendation: Quality Control is Slipping in Capri
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPartenariat rémunéré
Preferred solution: Une chance de vous présenter mon projet et je suis sûr qu’il vous plaira
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | El Dorado Springs, MissouriPurchase of bad product
Preferred solution: Full refund
User's recommendation: DEon't puchase Rj Reynalds produvts, because there is absolutely no way to contact them if there is a problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lake Charles, LouisianaWhat's the deal with holes in Newport Gold cigarettes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVuse Alto Pods
- Crap product they dont stand behind
Preferred solution: Full refund
User's recommendation: Avoid RJR Vuse Products = CRAP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Searcy, ArkansasInformation of a lighter
Preferred solution: Info
Waiting for refund
User's recommendation: Never again
An ON contest and the prizes
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Verified Reviewer | Columbus, OhioExpired Lucky strike coupons
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Commerce Township, MichiganI have used Vuse Solo for a long time. Recently it doubled in price and on 5 occasions one cartridge in a brand new box was broken. Called customer service and was told that I would be sent a refund
User's recommendation: Not recommending this particular product.
Frustrated
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Verified Reviewer | New Market, MarylandNo one responded to my question
- Flavor
Preferred solution: an answer I cannot find Dorl Red in any of the stores around my location. Is there a problem with manufacturing. or have you discontinued this product?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saukville, WisconsinQuestion on shelf life of cigarettes
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Verified Reviewer | Sacramento, CaliforniaYour Coupon Refused..??
Had a Coupon (Buy 2 packs of Camel -save $3.00). Went to Bonfare Market at 861 Fulton Ave, Sacramento, CA 95825 at approx 11:45 this morning and the Cashier refused to accept your coupon stating "Oh we don't take those here".
I left without purchasing anything. I have worked in the Convenience Store Industry in the past (Quick Stop, Cheaper Stores, Tower Mart) and remember that the Rep's would pull all of their product from the shelves if the retailers refused to accept the Manufacturer's coupons, or did not follow the proper display guidelines. Apparently that is a thing of the past.
How can you allow a retailer to sell your product, yet refuse to accept your coupons for the product? Isn't the coupon supposed to drive in the business for your product?
- Good products
Preferred solution: Let the company propose a solution
User's recommendation: Find a store that will accept the coupons..??
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