JAMES C Cwv

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Winston Rewards

I claimed a Winston Reward and have not received the information needed to receive it. This has been going on with numerous emails back and forth with your Customer Service since 2-27-2023. I keep being told they have sent the needed information, and i never get it. The reward was 17,500 points. Customer Service refuses to refund my points back into my account. I think this is B.S. I want my reward points refunded. The people i have been dealing with are Melissa, Brittany, Kayla, Melvin, & Shantell. I have been a loyal customer for years and would hate to end that. Not Happy
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Preferred solution: Full refund

User's recommendation: Good luck

Jean T Kdr

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| map-marker Gainesville, Florida

Quality Control

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In the '80s I was employed by Pinkerton Tobacco at Corp Headquarters in Richmond, VA as Exec Secretary to VP of Sales. As such, I helped some 200 sales reps nationwide.

When Capri came out in test market the reps sent me cigarettes, points of sales (ashtrays, pens, etc). I've smoked them ever since though smoked the purple packs. Purple was discontinued and I had to change to magenta a few years back. When they were released nationwide I was able to get my mother in VT to smoke them.

I'm writing today due to a 4+ year issue I've had which I blame on quality control/inferior tobacco cuts.

More often than not there are chunks of black in the cigarette that don't burn. It must be removed and then re-lit. There's no bad taste/smell to indicate it's something foreign - it just won't burn through. It's annoying and embarrassing when out socially when I have to fix my cigarette.

It may seem an insignificant thing to you but to me it's important to voice my complaint. I enjoy my cigarettes and I want them to be right.

If I wanted to buy "seconds", I'd buy a stinky generic brand.

Thank you for your time reading my complaint, and I thank you in advance to responding to my specific issue. I'd prefer not to receive a generic "canned" reply.

Jean Williams Turner

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User's recommendation: Quality Control is Slipping in Capri

Bryan Q Cak

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Partenariat rémunéré

Je suis jeune Étudiant en gestion de projet et je suis ici pour une Demande de partenariat visant à tripler le rythme des ventes et du chiffre d'affaires de cigarettes de votre entreprise en quelques mois. Donnez-moi une chance. Merci d'un Vance j'espère une réponse positive venant de vous.
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Preferred solution: Une chance de vous présenter mon projet et je suis sûr qu’il vous plaira

Joyce P Lyr

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Verified Buyer
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| map-marker El Dorado Springs, Missouri

Purchase of bad product

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R J Reynolds Tobacco Company - Purchase of bad product
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R J Reynolds Tobacco Company - Purchase of bad product - Image 3
I purchased a 4 pack of pods, which 3 of them were bad. How do I get a refund? I spoke with the management at the store I purchased them from and was instructed that they have nothing to do with the product other than selling it. I can't seem to find anybody who knows what I should do, so I am emailing to you. I have pics of the receipt as well as the box, and product. Thank you
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Loss:
$21

Preferred solution: Full refund

User's recommendation: DEon't puchase Rj Reynalds produvts, because there is absolutely no way to contact them if there is a problem.

Terrell M Xeq

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| map-marker Lake Charles, Louisiana

What's the deal with holes in Newport Gold cigarettes

R J Reynolds Tobacco Company - What's the deal with holes in Newport Gold cigarettes
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For roughly the last 2 weeks it seems like every pack I've purchased have had SEVERAL cigarettes with multiple small holes in them. Packs have been purchased at different locations so it's not a specific place this problem exists. Some, the pack itself has a tiny hole or 3 benith the sealed wrap. I'm not sure what the problem is but obviously quality control is not a priority.
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Gareld Bek

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Vuse Alto Pods

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Can you tell me why nearly all of the Vuse Alto pods that I have purchased in the last 2 months are dried out and have a burned taste? The product itself is crazy expensive at $7 per pod and to know that 50% of the time you will be purchasing a failed nasty pod is unacceptable.
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Loss:
$28
Cons:
  • Crap product they dont stand behind

Preferred solution: Full refund

User's recommendation: Avoid RJR Vuse Products = CRAP

Kyle M Scm

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Verified Reviewer
| map-marker Searcy, Arkansas

Information of a lighter

R J Reynolds Tobacco Company - Information of a lighter
I have a Doral lighter i cant find any information on is there any way i can figure out at least when it was made or where it came from thanks in advance
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Preferred solution: Info

Anonymous
map-marker Tucson, Arizona

Waiting for refund

Been waiting for a refund for over 2 months since October 12 even spoke with a supervisor Mauricio on November 16 he promised me my refund by December 16 and I am still waiting for it I have been hung up on lied to time after time so please help me!
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User's recommendation: Never again

Anonymous
map-marker Indianapolis, Indiana

An ON contest and the prizes

Bunch of people that didn't want to be bothered.. I will never push another product for contests. I got people to with from ZYN to on never again
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Sam M Odl

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Verified Reviewer
| map-marker Columbus, Ohio

Expired Lucky strike coupons

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R J Reynolds Tobacco Company - Expired Lucky strike coupons
I smoke Lucky strike mental silver 100 ,every pack I get has expired coupons in it. This tells me that a retailer is selling cigarettes that are a year old or older, or RJR is Putting out expired coupons . My my calculation is not being able to use these coupons as cost me $60 per month
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Loss:
$60

Preferred solution: Full refund

Anonymous

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Verified Buyer
| map-marker Commerce Township, Michigan

I have used Vuse Solo for a long time. Recently it doubled in price and on 5 occasions one cartridge in a brand new box was broken. Called customer service and was told that I would be sent a refund

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R J Reynolds Tobacco Company - I have used Vuse Solo for a long time. Recently it doubled in...
R J Reynolds Tobacco Company - I have used Vuse Solo for a long time. Recently it doubled... - Image 2
R J Reynolds Tobacco Company - I have used Vuse Solo for a long time. Recently it doubled... - Image 3
The vuse cartridges are not working, multiple times. Price doubled and quality was cut in half, literally! I have called customer service twice about this. First told the check was in the mail. Second told to expect a refund/coupon in my email. Since that time, nothing. Now it happened again yesterday and today. Did you switch suppliers or something? Why are there no coupons for vuse solo and why cant I get my refund at the point of sale?
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User's recommendation: Not recommending this particular product.

Anonymous
map-marker Durban, Kwazulu-Natal

Frustrated

I contacted RJ Reynolds regards the stopping of thir product in South Africa as I am unable to get Camel Plain nobody has even bothered to contact me
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Catherine T Ebh

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Verified Reviewer
| map-marker New Market, Maryland

No one responded to my question

I cannot find Dorl Red in any of the stores around my location. Is there a problem with manufacturing. or have you discontinued this product?
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Pros:
  • Flavor

Preferred solution: an answer I cannot find Dorl Red in any of the stores around my location. Is there a problem with manufacturing. or have you discontinued this product?

Patti S Nbf

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Verified Reviewer
| map-marker Saukville, Wisconsin

Question on shelf life of cigarettes

I am the new manager of the Ampride Convenience store in Peterson, Iowa. I recently learned how to determine the manufacture date on a pack of cigarettes. How long can your product be displayed after the manufactured date?
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John W Xlg

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Verified Reviewer
| map-marker Sacramento, California

Your Coupon Refused..??

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Had a Coupon (Buy 2 packs of Camel -save $3.00). Went to Bonfare Market at 861 Fulton Ave, Sacramento, CA 95825 at approx 11:45 this morning and the Cashier refused to accept your coupon stating "Oh we don't take those here".

I left without purchasing anything. I have worked in the Convenience Store Industry in the past (Quick Stop, Cheaper Stores, Tower Mart) and remember that the Rep's would pull all of their product from the shelves if the retailers refused to accept the Manufacturer's coupons, or did not follow the proper display guidelines. Apparently that is a thing of the past.

How can you allow a retailer to sell your product, yet refuse to accept your coupons for the product? Isn't the coupon supposed to drive in the business for your product?

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Pros:
  • Good products

Preferred solution: Let the company propose a solution

User's recommendation: Find a store that will accept the coupons..??